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UC OFFICE OF THE PRESIDENT
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The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
The Office of Risk Services is responsible for developing and implementing Enterprise Risk Management systemwide, identifying and developing strategies to minimize the impact of risk, developing a center of excellence for managing risk, reducing costs and improving safety by executing new ideas and strategic plans in a rapid manner. By strategically managing risk we can reduce the chances of loss, create greater financial stability and protect our resources in support of UC's mission.
Reporting to the Director of Finance and Operations of Risk Services, at the Office of the President, the Insurance Program Manager serves as a key member of the department's Administration team, working in a high-volume and fast-paced environment with changing priorities requiring tact, political acumen, diplomacy, and discretion, across a wide variety of complex and sensitive matters. This position is critical in supporting development of financial plans and analysis of variances and performance results in support of UC's mission and goals.
The Insurance Program Manager provides oversight and execution of the critical projects and administrative needs of the University's insurance program. Coverage lines in the program include, but are not limited to, Auto Liability, General Liability, Workers Compensation Liability, Auto Physical Damage, Property, Workers' Compensation, Pollution Liability, Cyber Liability and Professional Hospital and Medical Liability Program. The Insurance Program Manager conducts policy reviews, facilitates requests for COIs, collects and maintains crucial insurance program data and documents, and serves as the main point of contact for internal business partners for all insurance needs. The Insurance Program Manager provides elevated guidance to ensure the team is positioned to provide the best service possible to all business partners, as well as brokers and carrier partners.
The Insurance Program Manager will support the University's Chief Risk Officer and Executive Directors of the various liability programs with an understanding of the actuarial and underwriting of insurance. Working independently, this position exercises sound judgment within defined procedures and practices. The Insurance Program Manager must have strong self-initiative and be able to prioritize and complete multiple projects on tight timeframes.
50%In coordination with the Risk Services Director of Operations and Finance, the University's wholly owned captive, Fiat Lux Insurance Company and insurance brokers, manages the insurance underwriting specifications for all lines of insurance and surety, completes applications, and supplemental requests for information. The underwriting specifications and insurance applications provide detailed information on the University's complex and widely diverse activities to accurately depict the exposures and risks encountered by the University as a public institution with medical centers, extensive laboratories, and worldwide risks.Audits and analyzes exposure data for accuracy and discrepancies to avoid under-reporting which can result in development unanticipated additional premium charges, insufficient coverage or denial of coverage or over-reporting which can result in unnecessary premium and costs. It is critical that the data accurately reflect the University's exposure to ensure the procured coverage will protect the University in event of loss and that actuarial studies based on this data will not result in underfunding of a program. Exposure data directly impacts premium, coverage, and program funding.Reviews insurance proposals, binders, policies of insurance, coverage summaries, endorsements, audits, and other related documents prepared by insurance brokers including but not limited to insurance summaries of insurance and insurance specifications to ensure coverage properly protects the University and terms and conditions are as agreed to avoid potential for coverage disputes in event of a claim, misinterpretation of coverage, gap in coverage, delay or failure to report claims.Provides direction to insurance brokers on insurance policy maintenance and retention to enable the University to meet any obligations relating to policy information.Responsible for planning and organization of renewal meetings and special meetings for the University's brokers, underwriters and risk managers.Manages underwriter data portfolios, oversees and reviews specifications for broker or underwriter proposals, evaluates and makes recommendations based on analysis.25%Responsible for providing analysis for highly complex potential exposure and loss areas and work with UC Risk Services team, brokers, and actuary to determine appropriate type and level of loss protection.Interacts with Risk Services Program Managers and University campuses and medical centers on insurance coverage and other related issues. Coordinates with various external and internal parties to maintain compliance with insurance policy requirements. Manages expiration or anniversary dates of policies and binders with attention to notices of cancellation, non-renewal, or conditional renewal, to avoid gaps in coverage. Manages all underwriting and coverage data including application, policy detail, status, and other elements in an electronic database.Reviews and manages insurance summaries and charts of insurance and responsible for ensuring insurance premiums are reviewed approved and processed for payments.10%Responsible for oversight of the Certificate of Insurance System. Coordinates with Procurement and vendor regarding certificate of insurance database that collects and manages certificates issued to the University. Responsible for Business and Finance Bulletin BUS-63 Insurance Requirements. Provides guides of recommended minimum insurance limits for contracts based on type of risk and partners with the Office of General Counsel on recommended insurance limits based on analysis and severity of risk exposures.Coordinates with the vendor regarding the system that issues certificates of coverage evidencing the University's or captives retentions. Oversees certificate templates and coverages.Updates and posts on the Risk Services website the generic certificate of coverage evidencing the University's retention levels. Oversees certificates issued by insurance brokers evidencing the University's insurance above coverage retentions.10%Responsible for oversight of the online Insurance Policy System. Manages and is responsible for all existing and historical insurance policies. Overseas the vendor management of the insurance policies, including the upload of all new policies. Ensures all policies are labeled in the system. The Insurance Program Manager is responsible for responding to all inquiries and requests for policy information.
Foundational understanding of insurance costs and claim reimbursement processes.
Broad knowledge of major types of commercial insurance (property, casualty, workers' compensation, etc.)
Proven ability to project manage including establishing goals, plan and prioritize.
Strong knowledge in the following areas: risk management; insurance; forecasting and analysis; contracts; knowledge of common organization-specific computer application programs; knowledge of organizational processes and procedures; understanding of organizational rules and regulations.
Strong customer service orientation, active listening and interpersonal skills with the ability to engage key stakeholders and staff to ensure the delivery of business objectives.
In depth ability to concisely present complex risk findings and make recommendations verbally and in writing.
Advanced ability to use critical thinking and analytical skills to solve problems.
Ability to review vendor contracts and provide insurance recommendations and guidance; familiarity with risk management principles in evaluating and analyzing risk exposures and mitigating losses.
Strong attention to detail and analytical skills; strong written and verbal communication skills required to interact with other departments and external constituents.
Flexibility to handle a fast-paced, ever-changing, deadline-driven environment; sound judgement and discernment when to communicate potentially serious issues.
Ability to multi-task and prioritize assignments while delivering consistent, quality work product to business managers, brokers, and internal stakeholders.
Demonstrated technical acumen in Excel, Microsoft Word, PowerPoint
Previous commercial insurance experience and knowledge of commercial lines rating and underwriting concepts.
Strong working knowledge and experience in the procurement of property and casualty insurance and all management liability insurance products and structures.
Minimum of 5 years of experience in insurance industry, risk management, claims or a related financial area is required.
Proficient in completing insurance applications and maintaining exposures data and schedules
Excellent analytical and organizational skills coupled with strong problem solving ability.
Bachelor's degree in Risk Management, Finance/Accounting, Business or related discipline with 5 years of experience.
Professional designations or licenses in Insurance or Risk Management a plus
SALARY AND BENEFITS
Salary: $116,000 - $135,000 commensurate with experience.
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
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