Career Center

Scheduled Hours

40

Position Summary

Float position assists various areas of A/R and support functions for WU-PBS. Areas of responsibility for assignments range from coverage for open or understaffed areas as well as working with spreadsheets and/or other ad-hoc reports. Position will provide support with various assigned functions in support of AR activities across the department using EPIC and other billing system tools. Special assignments may include working directly with AR supervisors, management and clinical department contacts to review and resolve selected groups of invoices or accounts. Position will utilize EPIC and/or other system tools to effectively review invoice status, identify opportunities for improvement and/or broad based solutions to claim delays or other obstacles to payment. Offer recommendations to management for process modifications or specialized/prioritized efforts to optimize revenue potential.

Job Description

Primary Duties & Responsibilities

• Capable of supporting all A/R areas of PBS. Act as back-up support for accounts receivable staff during peak times, vacations and illnesses.
• Perform collection follow-up duties for third party payers to ensure timely and accurate payment of physician charges.
• Review patient account information, invoices, correspondence and remittances for rejections and verification of accuracy.
• Respond to questions and requests received from insurance companies.
• Utilizes the payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. 
• Work/complete special project assignments in a timely and accurate manner.
• Meet with clinical department staff to discuss issues.
• Consistently works transfers from other A/R managed areas at WUSM that appear in EPIC work queues for prompt resolution.
• Consistently meets the productivity standard of working a set amount of invoices a day as established within the department.
• Provide assigned area supervisor with full report of activity, findings and recommendations    throughout and upon completion of the project â“ sharing that data with manager.
•  Follow all the FPP guidelines and continually broaden core-competencies with professional conduct, customer relations, problem solving, human relations, and continuing education.
•  Other duties as assigned by the manager and/or supervisor.

Preferred Qualifications

• Two years of college or business school.
• Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involves dealing with confidential information.

Required Qualifications

• High school diploma or equivalent high school certification.
• Three to five years of previous billing or insurance experience.

Grade

C08-H

Salary Range

$19.77 - $29.64 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions

When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âœQuick Apply❠options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âœQuick Apply❠page by clicking âœNext❠at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a LinkedIn feature, which allows you to apply by using your LinkedIn profile to populate some of the job application fields.

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