Career Center

Student Health Insurance Project Manager

Requisition Number: 20122414
Type of Employment: Full-Time Regular
Number of Months:
Months Employed:
Number of Hours per Day/Week: 40
Daily Hours: 8:00 am - 5:00 pm

Summary Position
The Student Health Insurance Project Manager is responsible for administration of the Student Health Insurance Program (SHIP), which includes management of the enrollment and waiver processes, communications strategies, reconciliation of enrollment records and financial processes, and customer service. The position will also oversee other student insurance programs that may be offered to students and families (tuition insurance, dental insurance, etc.). The Student Health Insurance Project Manager plays an important role in monitoring student compliance with state and university health requirements regarding student health insurance, communicating with students and families about the requirements, monitoring and serving as a liaison with identified insurance vendors. This is a full-time, 12-month, exempt (salaried) position, reporting to the Associate Vice President for Student Life and Dean of Students, and working collaboratively with offices and individuals across campus.

Benefits of Working at Elon University

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for employees.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Education Requirements
Bachelors degree in a related field and sufficient training and experience sufficient to demonstrate the knowledge and abilities listed above.

Degree/Major:
Length of Experience: Three to five years of progressively responsible administrative experience in administering health insurance programs.
Supervisory Experience: No

Supervisory Experience Detail


Special Skills or Experience
High proficiency in Microsoft Excel and other Microsoft Office software applications, specialized software applications and internet technologies Outstanding communicator and strong writer; an individual who possesses strong written and verbal communication skills, as well as the ability to present their views in a clear and compelling manner Ability to reconcile and/or balance financial transactions and accounts Demonstrated skill in managing complaints/problems effectively and/or referring as appropriate Demonstrated ability to foster a cooperative, welcoming, and inclusive work environment Demonstrated ability to maintain confidentiality and perform a wide range of duties that require independent judgment, organizational skills, flexibility, tact, and discretion Excellent interpersonal skills and customer focus, with the ability to project a collaborative and professional demeanor with a wide range of constituencies in a diverse University community; Maintain collaborative and effective working relationships with faculty, staff, student, parents, and members of the public to meet mutual goals and objectives.
Ability to anticipate problems, critical issues, and opportunities as they arise and advise accordingly Excellent organizational skills to manage simultaneous ongoing projects and to maintain workflow, including attention to detail and accuracy in correspondence and reports Self-motivated, proactive, and committed to continuous improvement Ability to work independently and with minimal supervision High degree of professionalism, integrity, and dependability Establish and maintain cooperative and effective working relationships with others, including those from diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

Special Instructions to Applicants


Posting Date: 12/07/2022
Closing Date:
Open Until Filled: Yes

General Purpose of Position
The Student Health Insurance Program Manager is responsible for administration of the Student Health Insurance Program (SHIP), which includes management of the enrollment and waiver processes, communications strategies, reconciliation of enrollment records and financial processes, and providing excellent customer service to students and parents.

Essential Duties and Responsibilities
The Student Health Insurance Project Manager is responsible for administration of the Student Health Insurance Program (SHIP) and other student insurance programs, which includes management of the enrollment and waiver processes, communications strategies, reconciliation of enrollment records and financial processes, and customer service. Manage the insurance enrollment and waiver process for the SHIP including data validation and reconciliation of plan participants Advise and instruct students, parents, and the campus community on provisions of the SHIP and other potential insurance programs (e.g., communication, eligibility requirements, presentations at orientation events, etc.); provide excellent and responsive customer service to respond to student and parent questions and concerns Manage program communications/marketing in partnership with internal and external constituents, including students and parents; Maintain SHIP website and partner with insurance carrier for updates to the student portal and associated website Maintain SHIP records including enrollment, election changes, and exceptions Participate in annual renewal negotiations with insurance carrier in partnership with external consultants Provide fiscal responsibility for insurance program annual operating budget Coordinate with vendor to analyze insurance policies provided by students to determine if coverage meets minimum health insurance requirements Maintain contractual relationship with insurance carrier Work with Bursar to reconcile enrollment reports, charges to student accounts, and invoices from insurance carrier Track and monitor expenses for department budget Gather, analyze, and edit information for operational projects as requested by supervisor Follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor or designee

Education and Experience
Bachelors degree in a related field and sufficient training and experience sufficient to demonstrate the knowledge and abilities listed above. Three to five years of progressively responsible administrative experience in working with insurance plans and programs High proficiency in Microsoft Excel and other Microsoft Office software applications, specialized software applications and internet technologies Outstanding communicator and strong writer; an individual who possesses strong written and verbal communication skills, as well as the ability to present their views in a clear and compelling manner Ability to reconcile and/or balance financial transactions and accounts Demonstrated skill in managing complaints/problems effectively and/or referring as appropriate Demonstrated ability to foster a cooperative, welcoming, and inclusive work environment Demonstrated ability to maintain confidentiality and perform a wide range of duties that require independent judgment, organizational skills, flexibility, tact, and discretion Excellent interpersonal skills and customer focus, with the ability to project a collaborative and professional demeanor with a wide range of constituencies in a diverse University community; Maintain collaborative and effective working relationships with faculty, staff, student, parents, and members of the public to meet mutual goals and objectives.
Establish and maintain cooperative and effective working relationships with others, including those from a diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff. Ability to anticipate problems, critical issues, and opportunities as they arise and advise accordingly Excellent organizational skills to manage simultaneous ongoing projects and to maintain workflow, including attention to detail and accuracy in correspondence and reports Self-motivated, proactive, and committed to continuous improvement Ability to work independently and with minimal supervision High degree of professionalism, integrity, and dependability

Does this position require driving for the university? No

Additional Information


To apply, visit https://elon.peopleadmin.com/postings/9186

Elon University is an equal employment opportunity employer committed to a diverse faculty, staff and student body and welcomes all applicants.

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elons experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years.In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs 'Focused on Student Success.' Elons more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.







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