The Accounting Clerk III will serve as an essential part of the University service and transactional functions within the Student Accounts Office. The Accounting Clerk III is to provide transactional and service assistance via phone and email inquiries from students, faculty and staff. The Accounting Clerk III will provide an excellent level of service, ensuring students are being greeted and facilitating a welcoming customer service environment. The position reports directly to the Assistant Director of Student Accounts.
The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
Exercise ability and expertise to handle complex and varied problems which require analysis and interpretation of account details, discretion and make decisions which have University-wide financial implications.
Perform routine clerical accounting duties within a fast-paced finance department while adhering to established standards
Resolve disputes with students, faculty and staff and problems of a technical nature which require a frequent exercise of judgment and administrative ability.
Coordinate and provide transactional and service assistance to all in person, phone and email inquiries from students, faculty and staff.
Responsible for enforcing University policies and gatekeeping functions.
Reconciliation of daily Registration and Student Accounts transactions, payment processing, and reconciliations
Process and follow up on Human Resources tuition fee allowances which may require research and investigation with students and/or various University departments, including Deans and Directors.
Assist in researching and analyzing student account detail reports and process necessary adjustments.
Process payments and deposits, maintaining accuracy and using cash controls.
Handle and provide support to incoming Student Contact Center ACD calls.
Assist in follow-up of all Degree student registration issues, coordinate student outreach and resolve matters of technical nature.
Supervise and train temporary staff and student employees.
Other duties and special projects as assigned.
Bachelor’s Degree or a minimum of 3-5 years of Student Accounts experience or banking experience Or administrative experience.
Understanding of and the ability to communicate basic accounting principles
Must have the ability to coordinate transactions, handle problems of a sensitive nature where proven discretion is required.
High degree of communication, organizational and interpersonal skills.
Ability to work independently, as well as part of a diverse, dynamic team of professionals.
Familiarity with SCT Banner system or comparable administrative software is a plus.
* Ability to adhere to University COVID-19 Policy
Hybrid/Remote - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions.
The New School, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national or ethnic origin, citizenship status, religion, sex, sexual orientation, age, physical disabilities, veteran or marital status.