Insurance Billing/Collection Assistant III - Physicians Billing Service
Washington University in St. Louis
Location: St. Louis, Missouri
Internal Number: JR69338
Performs comprehensive financial counseling services for patients with billing issues for pre and post service. Anticipates patient/customer needs and performs the best possible job satisfying those patient/customer needs. Serves as a liaison between patients and their insurance carrier(s). Serves as a liaison between Washington University Physicians Billing Services and affiliated Hospital Systems to resolve patient account issues. Handles discounts, adjustments and patient registration updates in the EPIC system. Establishes appropriate budget plans for patients upon request. Collects payments for both pre service and services rendered when appropriate. Interacts routinely with physicians, clinical/technical staff, department administrators and personnel. Assisting incoming calls with the Patient Services area. May alternate between counselor office and Patient Service area.
Primary Duties & Responsibilities
Performs financial counseling services by working with patients and appropriate entities to resolve billing issues. This may include physician charges as well as hospital-related charges.Â
Assists consumers/patients with applying for insurance through the Healthcare Exchange.
Analyzes patient billing inquiries using the EPIC system to determine the correct course of action to resolve billing issues.
Contacts insurance carriers about patient billing questions and makes the appropriate updates/changes in the EPIC system including the application of adjustments/discounts to accounts when needed.
Establishes appropriate budget plans for patients upon request.
Creates Estimates/Contracts for self-pay International and Domestic cases requested by department/divisions.
Works closely with departmental staff to resolve patient inquiries about services prior to being rendered.
Validates charges for specific services and makes appropriate changes as needed.
Answers request for Certified Application Counseling and Pre-Service.
Reviews Explanation of Benefits (EOBs) for rejections, partial payments and patient responsibility amounts.
Supports Patient Services Unit in answering billing and collection questions.
Maximizes the collection of Self-pay revenues through efficient processes, sound collection policy and cost-effective contractual agreements with outside collection agencies and vendors.Â
Performs other duties and urgent requests as assigned.
Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involves dealing with confidential information.
High school diploma or equivalent high school certification.
Three to five years of previous billing or insurance experience.
$19.77 - $29.64 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
If you are unable to use our online application system and would like an accommodation, please emailÂ CandidateQuestions@wustl.eduÂ or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
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Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.