Major Duties: General Summary: Advises and counsels WMU students, exchange visitors and their dependents on matters related to medical insurance, and maintains compliance in recordkeeping/document retention. - Ensures international students have health insurance or financial guarantee. Reviews insurance contract coverage terms to determine scope of coverage for this purpose. - Advises students, exchange visitors and their dependents on US healthcare and assists with insurance-related issues including emergency and non-emergency coverage issues.- Serves as a consultant to ensure optimal utilization of medical insurance benefits and care coordination in international student crisis situations. Communicates with carriers and community medical providers. Initiates communication on unpaid claims from a medical provider and appealing denied claims where appropriate. - Maintains compliant recordkeeping, records compilation, tabulation/filing, and distribution of claims/communications, including compliance with HIPAA and university policies. May provide information on processing policies and procedures to other departments.- Provides additional records management support for unit needs for compliance and records management and imaging. May provide work direction and training to staff and student employees.
Minimum Qualifications: - Associate's degree or two years' college coursework in a related field from an accredited institution.- One year of relevant experience.
One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.