Career Center

Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. The Medical and Dental Billing team (Clinic Billing Operations), along with other members of the Finance and Administration team, support the financial management and administration of the dental school. This position reports directly to the Billing Manager and works closely with the School Clinics it supports.

Clinic Billing Operations (CBO) supports patient care services billing for the Predoctoral, Postgraduate and Specialty clinical treatment areas of the School, as well as any needed billing support for IRB clinical study patients and maintaining CITI certification. The Postgraduate Clinics (residents) are the Specialty Clinics, which includes:  Endodontics, Orthodontics, Periodontics, Prosthodontics, Pedodontics, Oral and Maxillofacial Surgery, Implant Center, Aesthetics, AEGD and Geriatric. CBO also supports Dental Faculty Practice, Craniofacial Pain and Sleep Center, Oral Medicine, Oral and Maxillofacial Pathology and Tufts Dental Facilities.

Minimum Required Experience, Education, Background, And Certifications/Licenses

Bachelor’s Degree/Associate’s Degree preferred OR High School degree/GED and 2 - 3 years of insurance benefits, eligibility and coverage experience. Must be customer service focused (internal and external), with excellent communication, attention to detail, exceptional organizational and interpersonal skills. Knowledge of dental/medical insurances, insurance processes, billing/healthcare compliance and insurance guidelines, rules, regulations and requirements. Working knowledge of prior authorizations, insurance verification, including accurate and timely communication to internal team members and patients regarding eligibility, benefits and coverage. Requires expert attention to detail and, ability to effectively communicate technical information, aptitude and willingness to learn and drive change. Dental coder certification (CDC) required, or within 1 year of hire date.

Additional Preferred Experience, Education, etc. 

Bachelor’s Degree preferred. Experience coordinating benefits. Certified Dental Coder (CDC) applicant with 4 - 6 years of medical/dental insurance verification or financial coordination experience in a fast-paced dental/medical healthcare setting. Knowledge of Medicare and commercial insurance regulations, guidelines and applicable federal/state healthcare laws. Expert knowledge axiUm software. Working knowledge of third-party billing. 

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.