Career Center

BENEFITS ANALYST 3 / INSURANCE - RETIREMENT ADMINISTRACTION SERVICE CENTER (RASC)

Location: Oakland
Job ID: 34889
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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.

POSITION SUMMARY

The Benefits Analyst 3 - Insurance works closely with their department to 1) fulfill divisional strategic objectives to move the organization forward; 2) meet and exceed performance standards; and 3) build a culture of high performance in delivering a positive service experience to internal and external clients at every touch point.

The Benefits Analyst 3 -Insurance is a highly motivated, detailed-oriented, problem solving, results-driven individual with a proven track record of delivering exemplary customer service in a fast-paced work environment while managing multiple projects with limited guidance.

The Benefits Analyst 3 - Insurance is a high-level individual contributor and subject matter expert who supports their supervisor and manager in leading the day-to-day operations of their team to ensure the efficient use of resources, the accurate reporting of data and the effective and timely delivery of benefit services to all internal and external members, customers and key stakeholders.

Under the guidance of their supervisor and manager, the Benefits Analyst 3 - Insurance may monitor the workflow of the team to ensure that quality metrics are reported and operational efficiencies are streamlined, improved and met as needed.

The Benefits Analyst 3 - Insurance will play a key role in supporting their supervisor and manager to ensure that 1) effective training and coaching is provided to staff; 2) complex issues are addressed and resolved in a timely, professional manner and 3) communication from top to bottom is delivered to ensure a consistent and exemplary service experience to internal and external clients.

The Benefits Analyst 3 - Insurance also supports department leaders to ensure that staff comply with federal and state guidelines and policies set forth by the University of California.

Responsibilities

30%

Operational Excellence

Collaborates with supervisor and manager to build a culture of delivering exemplary service to internal and external clients and to support strategies focused on operational excellence and process and/or workflow improvements.

Works closely with supervisor and manager (and other RASC leaders) to ensure that department goals, performance targets are met while maintaining compliance with Plan policy and budget.

Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal and external clients.

Stays current on industry trends, departmental policies and procedures and applies accordingly.

Recommends improvement to system processing and changes to the Plan and regulations.

30%

Training and Development

Confers with supervisor and manager to identify, recommend and may provide the appropriate training to further staff development and on-the-job performance.

Supports supervisor and manager in facilitating staff cross-learning across lines of business (i.e., member services, retirement, health and welfare and benefits administration units.)

Supports supervisor and manager in facilitating team development functions, which may include attending pre-hire group interview sessions, onboarding and mentoring new staff.

25%

Analytical Excellence

Supports the compilation of weekly, monthly or quarterly reports.

Supports supervisor and manager in conducting quality assurance and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify customer satisfaction levels and seeks improvement as needed.

15%

Customer Service Excellence

Serves as a 'change agent, champion or initial adopter

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About University of California Office of the President

The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.

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The mission of the University Risk Management and Insurance Association is to advance the discipline of risk management in higher education.