Job No: 495328 Work Type: Staff Full-time Department: Office of Student Finance Location: Wilf Campus, 500 West 185th Street, NY, NY Categories: Administrative Support, Student Services
The Student Health Insurance Plan (SHIP) Coordinator will be the lead for managing and administering the student health insurance program for Yeshiva University. Tasks include being the point of contact with vendors, answering questions from students/parents and administrators, processing waivers, and handling other information to ensure the program is successful.
This position has flexibility with the possibility of some remote work
Administer the student health insurance program for all YU students on all campuses
Direct broker on the purchase, renewal, and administration of the program
Coordinate billing and collection of premium fee with professional staff in Student Finance
Ensure SHIP website is up-to-date and informative for current and prospective students
Answer all inquiries related to the program
Make recommendations for waivers
Troubleshoot billing, login, or other technical issues enrollees may encounter
Ensure timely communications are disbursed regarding enrollment, opt-in/out, as well as other program information
Serve as a backup for the Office of Student Accounts and assist with operational tasks during peak periods
Maintain reports on usage, enrollment, open rates, and operational effectiveness of program
Facilitate communication with students and parents about the need to enroll/waive, etc.
Ensure proper document retention in accordance with statutory and internal business practices
Coordinate with other departments of YU as needed around SHIP
Assist with other tasks related to student health policies and procedures, such as State-mandated immunization and/or vaccination requirements
Experience & Educational Background:
Candidates with a bachelor's degree and one or more years of professional experience working in higher education, managing benefits plans, and/or providing customer service
Skills & Competencies:
Exceptional oral and written communication skills are necessary
Ability to exercise independent judgement and discretion
Demonstrated track record of taking initiative, being proactive, and remaining flexible and resilient
Evidence of strong interpersonal skills, preferably in the context of working with student populations, is required
Demonstrated ability to be flexible and multi-task in a fast-paced team environment and consistently meet deadlines
Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.
We are a leading global educational institution that employs 2,000 people across our various campus locations -- Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross section of people from diverse backgrounds working and studying together.
The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the University's retirement plan. Staff members are typically eligible for four weeks paid vacation each year and have access to a shuttle to nearby subway locations.
Equal Employment Opportunity:
Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.
Yeshiva University has been transforming lives for more than a century. Nowhere but here can students have a personal, small college experience while benefitting from the academic rigor of a top ranked research university. Since its inception YU has been dedicated to melding the ancient traditions of Jewish law and life with the heritage of Western civilization, and each year we celebrate as future leaders make YU their home. Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.