Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

POSITION SUMMARY:

This position is responsible for follow-up insurance billing and collection activities, verifying accuracy and completeness of claims, contacting insurance companies, and other related duties to expedite payments from various payers for physician services.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Perform collection follow-up duties for third-party payers to ensure timely and accurate payment of physician charges, by reviewing correspondence and remittances for rejections and verification of accuracy and by responding to questions and requests received from insurance companies.  Effectively utilize payer websites.
2. Establish a working relationship with WUCA practices by reporting payer issues and trends. Forward communication to the practices via CRMs in Epic when needed, using detailed information that will allow the practice to respond in a timely efficient manner. Respond to CRMs from WUCA practices within three days.
3. Assist with Special Projects and other duties as assigned by the Manager.
4. Consistently meet the established department Quality Assurance (QA) standard of 95% and the established department productivity standard of 40 invoices per day.
5. Maintain proper attendance as outlined in the department policies and procedures. Demonstrate flexibility in scheduling and adhere to policies regarding rest and meal breaks.

High school diploma or equivalent high school certification with two to three years of related experience in bookkeeping/accounting and/or a medical collection setting.   

• Experience with Epic follow up and Third-Party Payer workflow standards. 
• Two to three years of experience in a medical collection setting. 
• Ability to communicate effectively.
• Familiarity with ICD-10 and CPT coding.
• Ability to meet the established productivity and quality assurance standands to ensure effective collections and claim resolutions.  
• Excellent interpersonal and problem-solving skills. 
• Proficient in Microsoft Excel and Word with exceptional written and oral communication skills. 
• Detail-oriented with the ability to multitask and prioritize competing demands.

This position is full-time and works approximately 40 hours per week.  

This position is in the Department of WU Physicians Billing Services.  This position is for the Medical School Campus.

The hiring range for this position is $15.85 - $19.43 per hour.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

This position is eligible for full-time benefits.  Please click the following link to view a summary of benefits:  https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7.

This position is grade C06.

Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.  If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.  To attach these documents, go to:  My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.