Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
High school diploma or equivalent high school certification with two to three years of related experience in a bookkeeping/accounting and/or medical collection setting.
Excellent in customer service skills in a healthcare environment.
Medical background in billing insurance and patient accounts.
Demonstration of past experience in successful patient accounts receivable collections.
Ability to set up payment arrangements, work out settlement offers and collect payment in full on outstanding patient balances.
Working knowledge of medical billing, insurance Explanation of Benefits, payment posting and insurance plans.
Experience and background in patient collections and/or Epic application.
Display excellent communication skills.
Superior goal accomplishment skills, ability to organize time, work independently and handle confidential material.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Washington University Physicians Billing Services at the Medical School Campus.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Performs follow-up insurance billing and makes collections calls to patients. Includes verifying accuracy and completeness of claims and contacts insurance companies in regard to expediting payments from various payers for physician’s services.
PRIMARY DUTIES AND RESPONSIBILITIES:
Contact patients by telephone to collect on outstanding balances. Contact patients at home or alternative phone numbers to collect payment in full, set up payment plan, settlement of account arrangements, and obtain insurance information. Communicate and educate patients on insurance plans, explain insurance payments, facilitate patient contact with insurance companies to explain benefits and/or appeal for payment. Update insurance information and all associated financial classes, and verify eligibility through all available systems (over 25 insurance websites, BJH system, online eligibility system, etc.). Transfer payments on patients’ accounts, correct contractual adjustments, and pre-screen patients for possible Financial Assistance/Charity. Skip trace to find current patient address and phone numbers for billing purposes. Update demographic information. Working knowledge on how to process special billing, work release, homeless, worker’s compensation, and risk management accounts. Attention to detail, organizing follow-up telephone calls, insurance filling, and following Self Pay policies are key factors.
Answer in-coming calls with superior customer service skills in responding to patient needs. Demonstrate customer service skills and establish a clear understanding of the patients account and responsibility for payment. Collect payment in full, set up payment plan, settlement of account arrangements, and obtain insurance information. Communicate and educate patients on insurance plans, explain insurance payments, facilitate patient contact with insurance companies to explain benefits and/or appeal for payment. Update insurance information and all associated financial classes, and verify eligibility through all available systems (over 25 insurance websites, BJH system, online eligibility system, etc.). Transfer payments on patients’ accounts, correct contractual adjustments, prescreen patients for possible Financial Assistance/Charity.
May fill in or and/or assist other collection unit employees and other duties as assigned. Some face to face contact with patients will be required.
The hiring range for this position is $15.85 - $19.43 per hour.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.