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Director, UMD Stores
University of Minnesota Duluth
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Director, UMD Stores

University of Minnesota Duluth

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Details
Posted:
January 4, 2021
Location:
Duluth, Minnesota
Salary:
$78,000 - $103,600
Type:
Full Time - Experienced
CASP Certification:
Not Applicable
Required Education:
4 Year Degree

Reporting to the Associate Vice Chancellor for Student Life and serving as a key leader in the Division of Student Life, the Director, UMD Stores provides innovative, strategic, and comprehensive leadership for an extensive self-operated university bookstore. In addition to supplying textbooks and other course materials for the campus community, UMD Stores manages a vibrant retail operation that offers a wide variety of computers, electronics, art supplies, imprinted clothing and merchandise, trade books, gifts, and many convenience store items. The operation includes a two-level bookstore, a small corner express store, three game-day retail gift shops (football, basketball, hockey), and support for two satellite cash register systems (Tweed Museum and the Planetarium). An opportunity exists to also oversee Print Services and the UCard operation.

With a focus on outstanding service to the campus community, the director oversees a broad portfolio of responsibilities, providing an overall vision, developing a budget, and managing personnel functions. The director is responsible for developing and executing the strategic plan, sound fiscal management, and supervision of key staff. The director leads a team that provides oversight of course materials, retail operations, staff training, and leads efforts to develop customer service standards, policies and procedures, and sustainable operations. Additionally, the director fosters strong and collaborative relationships with campus partners including Intercollegiate Athletics, Admissions, Alumni Relations, Information Technology Services, Dining Services, UCard, Print Services, and other departments across campus. The director manages an annual operating budget with revenues of $8 million, and supervises a high-performing team of 10 full-time employees, 12+ additional part-time staff, and 25+ student workers.


Job Responsibilities


40% Financial Management / Store Operations

  • Responsible for establishing and managing the budget for an $8 million operation and direct supervision of a management team of 5 individuals
  • Work closely with Buyer Supervisors on establishing sales and purchase budgets for all departments
  • Keep pace with changes and challenges in the higher ed market
  • Responsible for decisions regarding the ARC (Advanced Retail Center) system used for course materials, inventory, distribution, POS systems, and retail technology (current provider is MBS)
  • Build upon a successful self-operated model


30% Human Resource Management / Staff Leadership

  • Work with, support, and manage employees in several classification groups, including: AFSCME, Teamster, Civil Service, and Professional & Administrative
  • Develop and maintain a positive team culture among all Stores staff to include professional development, specific skill-set training, and supporting continuing education
  • Directly supervise UMD Stores Financial Manager, Sales and Marketing Manager, Buyer Supervisors, Operations Manager, and the Course Materials Department 
  • Lead efforts to create excitement around Stores’ products, programs, services, and initiatives
  • Direct the stores activities related to campus and Student Life strategic initiatives, which currently includes sustainability and diversity, equity and inclusion


20% Campus Connections

  • Build and maintain relationships with individuals and departments across the campus community, including the development of a successful program encouraging a “purchase from Stores” campus philosophy
  • Serve as the campus expert and provide information to faculty and administrators related to options for the distribution of course materials at UMD
  • Serve on campus committees and task forces on behalf of the UMD Stores and Student Life 
  • Attend national and regional conferences and educational offerings and actively participate in workshops to keep up-to-date on what is happening in the college store industry; may serve in regional and/or national level leadership positions


10% Strategic Planning 

  • Develop and keep updated an annual Strategic Plan for the Stores operation
  • Responsible for capital improvement projects, remodeling and expansion, and overall facility management
  • Responsible for the acquisition of store systems and other equipment purchases
  • Long-range planning to include exploring new business opportunities both on and off campus 
  • Seek out partners to collaborate with, expand and improve services offered to the campus
  • Prepare an annual report of activities for the Vice Chancellor for Student Life


Required qualifications

  • BA/BS Degree plus at least 10 years of work experience
  • Demonstrated professional experience in either a retail or higher education role

Preferred qualifications

  • Demonstrated experience managing a cross-section of employees, including labor union represented employees
  • Familiarity with the MBS software system and/or other bookstore system
  • Ability to analyze and adapt to changes in the higher education market
  • Previous experience in a self-operated environment
  • Demonstrated experience in strategic planning
  • Readiness to lead, challenge, and support a successful team of employees


The application must include all of the following documents:

1) Letter of Application
2) Current Resume
3) Diversity Philosophy Statement - a brief personal statement (no more than one page) detailing the applicant's affirmative action, equal opportunity, and diversity/inclusion philosophy


Application Process

Review of applications will begin 1/31/21 and continue until the position is filled. Applications must be submitted electronically via the University of Minnesota Human Resources website: humanresources.umn.edu/content/find-job  Applicants should search for Job ID 338592 on the Duluth campus.

NOTES:

Additional Salary Information: Salary is a defined University of Minnesota range, final offer contingent upon candidate's level of experience. Relocation expenses of up to one month's salary are also reimbursable.
Internal Number: 338592
About University of Minnesota Duluth
About UMD A part of the University of Minnesota System since 1947, the University of Minnesota Duluth is a medium-sized, public regional university located on 244 acres overlooking Lake Superior. Currently, the second-largest (and growing) institution in the University of Minnesota System, UMD has a population of 10,000 students in four colleges and schools, as well as hosting the UMD Graduate School and programs of the University of Minnesota’s Medical School and College of Pharmacy. The university offers more than 93 undergraduate and post-baccalaureate degrees, as well as graduate programs in more than 20 different fields. UMD houses approximately 1,850 students in traditional residence halls, with an additional 1,100 students living in apartment-style units. Forty-one percent of all undergraduates are from the Twin Cities area, and an additional 44 percent are from the rest of Minnesota. UMD understands that diversity is crucial in preparing students for a global society, and its student-friendly Multicultural Center and American Indian Learning Resource Center emphasize the importance of an expanded worldview, which is reinforced by classes across the curriculum. Among a dist...inctive group of universities designated as land- and sea-grant institutions, UMD is increasingly recognized for innovative research, and its faculty and staff attract more than $85 million annually in grants and contracts. For more information visit: d.umn.edu UMD acknowledges that our campus is located on the traditional, ancestral, and contemporary lands of Indigenous people. View our complete land acknowledgment statement at: z.umn.edu/land About Duluth The fourth-largest city in Minnesota, is located on the north shore of Lake Superior. With a population of approximately 85,000, Duluth has been rated by Money magazine as one of the top four Midwestern small cities, based on livability; and Outside magazine named Duluth the #1 outdoor town in America. The Duluth metropolitan area consists of a bustling population of approximately 275,000. Duluth has more than 11,000 acres of park space, where citizens can rock climb, walk, ski, bike, kayak, hike, golf, fish, rollerblade, and view wildlife - all within city limits. Major industries in Duluth include world-class health care, multiple educational institutions, shipping, aviation, technology, and tourism. Duluth supports a vibrant art and culture scene with a symphony, ballet, plays, children’s theater, sports, history, and many outdoor recreational opportunities. For more information, visit www.visitduluth.com/ or www.duluthmn.gov/ or www.perfectduluthday.com
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