Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

POSITION SUMMARY:

The position is responsible for the processing of all correspondence related to new and/or existing bankruptcies. Timely processing of mail is required due to legal/financial implications.  The position will review all invoices to make sure that all third party, federal, state payers have been billed. The position will notify the collection agencies of any bankruptcy discharge notices and have the collection agency cease all collection efforts. Keys all appropriate write offs.  The position also provider relief for the receptionist as requested.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Processes bankruptcy discharge notices.
2. Opens mail related to bankruptcies and sorts/date stamps mail.                      
3. Suppresses statement generation for new bankruptcy discharge notices.                                                       
4. Reviews all invoices related to the bankruptcy discharge notice to ensure they been billed to insurance if on the patient account.                                                                               
5. Reviews all invoices related to the bankruptcy discharge notice that are at a collection agency. Proper notification is sent to the collection agency. The collection agency write offs are reversed.
6. Writes off invoices to the Bankruptcy Paycode.                                                  
7. Provides relief/coverage for the receptionist on as needed basis.
8. Other duties as assigned by the department manager and/or supervisor.

Equivalent of High School diploma with 2 to 3 years of related experience in bookkeeping/accounting and/or medical collection setting.

• Experience in customer service and patient account receivables
• Experience and background in patient collections and/or Epic applications
• Display excellent communication skills
• Good working understanding of medical billing, insurance Explanation of Benefits, payment posting, and insurance plans 
• Superior goal accomplishment skills, ability to organize time, work independently, and handle confidential material required
• Ability to set up payment arrangements, work out settlement offers and collect payment in full on outstanding patient balances
• Demonstration of past experience in successful patient collections and bankruptcies
• Customer services skills in a healthcare environment
• Superior goal accomplishment skills
• Medical background in billing insurance and patient accounts

This position is grade C06.

Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.  If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.   To attach these documents, go to:  My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.

This position is in the Department of WU Physicians Billing Service.  This position is for the Medical School Campus.

This position is full-time and works approximately 40 hours per week.  The hours of this position are Monday through Thursday 9:00 AM - 5:30 PM and Friday 7:30 AM - 4:00 PM.

The hiring range for this position is $15.85 - $19.43 per hour.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

This position is eligible for full-time benefits.  Please click the following link to view a summary of benefits:  https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7.