Reporting to the Associate Treasurer of Risk Management, the Associate Director, Casualty Claims & Risk Control is responsible for managing the General Liability (GL) and Trustees and Officers' (T&O) Liability claims portfolio to ensure the appropriate, timely, and equitable resolution of losses pursuant to the University's insurance policies terms and conditions, manage the OCIP Claims Manager and coordinate all Risk Management Risk Control initiatives across the University. The Associate Director performs claims management by the effective coordination of insurers, third party administrators, outside counsel and the Office of the General Counsel (OGC). The Associate Director is also responsible for efficiently aggregating claims information and performing periodic causal claims analysis that is used to develop risk control strategies to reduce future claim frequency and severity. The Associate Director is responsible for managing, budgeting and settling the self-insured amounts for commercial general liability (CGL) and trustees and officers liability (T&O) claims. Combined annual payments for legal defense costs and settlement amounts are approximately $2.7 Million for CGL and $3.1 Million for T&O. In addition, this position is also responsible to manage the runoff of all open claims currently valued at $11.6 Million for CGL and $11.1 Million for T&O. The incumbent is responsible for budgetary activity to the extent that it relates to the scope of specific projects. He/she must provide estimates and financial forecasts of project costs.
Primary Responsibilities Include:
Claims Processing including legal and reserve claims analysis:
Manage and coordinate activities between third party administrator, outside counsel and Office of General Counsel from receipt of claim until final settlement for all general liability and trustees & officers' liability claim programs; initiate meetings/phone calls to discuss claim settlement strategies; follow-up claims as they evolve with departments, such as Office of the General Counsel and Facilities regarding claim litigation and resolution. Manage, communicate and oversee activities with third party administrators and insurance brokers; partner closely with outside counsel in the oversight of claims; ensure the third party administrator and outside counsel are corresponding appropriately with the Risk Management team and Office of the General Counsel; act as the primary contact on all claims for insurers, third party administrators and outside counsel; Maintain electronic claim files on the shared electronic file (H Drive) and physical claim files (if necessary);
Manage all appropriate data to be included in the Risk Management Information System (RMIS) which includes the following minimum activities: Established reserves and record legal expenses, insurance, and self-insurance payments for trustees & officers' liability claims; review third party administrator reserves and settlement amounts and record legal expenses for general liability claims; quarterly reconcile legal expenses in STARS database with information supplied by the Office of General Counsel; quarterly initiate meeting with the vested parties (Office of the General Counsel and/or outside counsel) and Associate Treasurer, Risk Management to conduct an open claims review for trustees & officers' liability claims and then revise legal expense and settlement reserves for each file; create and discuss agenda, focus on changes from prior quarter; semi-annually meet with third party administrators, insurance brokers and Associate Treasurer, Risk Management to review all open general liability claims. Ensure claims are proactively managed in accordance with Pinnacle claims handling guidelines and established reserves reflect future settlement values; assist Associate Treasurer and Director, Risk Management in budgeting process by projecting self-insured general liability and trustees & officers' liability claim costs, third part administrator fees and legal expenses used in the annual and forecasted budgets; aid Associate Treasure, Risk Management in the quantitative/qualitative analysis of loss data to identify causes of loss and communicate information to appropriate departments within the University;
Participate in Pinnacle Claims and Risk Control Committees
Take an active role in the Pinnacle Claims and Risk Control Committees, including leadership positions.
Prepare quarterly claims report to be shared and reviewed with Treasurer, Executive Director, Risk Management, and Director, Risk Management; prepare other reports as needed or requested by senior management;
Present the University's general liability and automobile liability claims at the Pinnacle and Genesis Claim Committee meetings;
Produce claim reports, where required, to support insurance renewal applications;
Claim Causal and Case Law Analysis:
Review all claim activity quarterly; identify body parts that are injured and the type of injury (i.e. soft tissue, fracture, concussion, abrasion, cut, etc)
List claims closed within the most recent quarter and show the most recent reserve and final settlement amount with the reason for variance;
Quarterly, review all legal cases adjudicated in New York within the last 90 days to determine what financial impact may be for future Columbian claims based on existing risk control programs. Work with Facilities and IRE to tailor risk control programs to achieve better financial outcomes if a future claim occurs.
Manage the OCIP Claims Manager:
Key responsibility is to mentor the OCIP Claims Manager to assure that all WC and GL claims are handled within industry best practice guidelines.
Assist with reviewing proposed contracts and University events and recommend appropriate insurance provisions, indemnification language and changes in the proposed activities to improve the risk profile. All other projects as appropriate.
Bachelor's degree required;
Minimum of 5-7 years insurance and risk management experience with an insurer, insurance broker or institutional setting required.
Advanced degree desirable.
Must be able to demonstrate proficient knowledge of property and casualty insurance; Some financial and managerial experience required. Must have excellent communication and managerial skills, and demonstrate strong problem-solving and financial skills. Works well with all levels of employees, is flexible in nature, has sound judgment. Must be capable of working independently, with strong organizational capabilities, and is able to prioritize university needs with a passion for excellent customer service and commitment to exceptional quality.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 507962
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.