University of Washington Physicians (UWP) is the practice group for more than 1,800 physicians and other healthcare professionals associated with UW Medicine. In addition to UWP, UW Medicine includes Harborview Medical Center, UW Medical Center, UW Neighborhood Clinics, Northwest Hospital, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children’s Hospital.
The Patient Account Representative Supervisor (Insurance Follow Up) is responsible for overseeing the day-to-day workflow to ensure effective operations and assigned accounts receivables are maintained within the budgeted benchmarks. The emplyoee is also responsible for hiring, training and oversight of staff performance; ensuring strong communication exchange with other departments; and promoting and supporting a culture of continuous learning throughout the department.
Minimum Qualifications: •High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment OR equivalent education/experience.
Desired Qualifications: •Associate's degree in business, accounting, or related field required, Bachelor’s degree preferred. Equivalent combination of education and experience may be considered. •3 years professional fee billing and insurance follow-up, preferably in a large, multi-specialty group practice. •2 years supervisory/lead experience in a hospital, medical group or other healthcare setting. •Experience in an academic healthcare environment preferred. •Experience in Research Billing preferred. •Experience in a union environment preferred.
Essential Duties and Responsibilities: •Through the use of appropriate accounts receivable reports, direct and supervise the activities of the Patient Account Representative staff. Provide employees with daily feedback on quality, quantity, and focus of work. Maintain production statistics to determine monthly performance of staff. •Work closely with the Department Administrators and Physicians on issues pertaining to the condition of their accounts receivable. Maintain the overall accounts receivable within the budgeted targets for days, percentage of AR over 120 days, and cash. •Develop and revise workflows for staff. Assist the Insurance Follow-Up Manager with the development and implementation of new or revised procedures and instruction with appropriate employees. Assist in overall department planning and decision-making. •Interview and hire employees. Work with training staff for general level training. Provide job specific training to staff when needed. Identify problems and provide counseling and training when needed. Prepare and provide employee performance evaluations and keep Manager apprised. Advise the Manager when performing personnel actions. •Direct submission of all claims to payers in a timely manner utilizing all methods of submission. •Maintain, for assigned payers, billing publications on billing policies and required procedures. •Prepare and coordinate monthly staff meetings. Maintain meeting minutes. •Interpret policy as it pertains to requests for information. Effectively resolve problems and disputes and recommend administrative course of action to the Manager. Follow through with appropriate disposition of the inquiry. •Support staff training and quality: oEnsure staff under direct supervision are trained in a timely manner. oManage and facilitate the release of staff to attend learning events. oProvide constructive feedback regarding performance on a continuous basis. oEvaluate staff’s quality assurance audit results and work collaboratively with training department to identify and/or design instructional resources to improve performance. •Perform other duties, as assigned.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.