Job Code: D9H6 Pay Plan: UHE Family: ADMIN SERVICES FLSA: E Pay Grade: 116 Sub Family: Administrative Services
This position may be security sensitive requiring a criminal history investigation of the final candidate. Summary Provides innovative leadership, direction and financial oversight for a diverse group of revenue-generating auxiliary enterprises that directly support student life, the UH System community and each UHS Universities' academic mission of student success. Responsible for the strategic implementation and directing the day-to-day activities of Auxiliary services departments and programs, including catering, campus stores, event booking, auxiliary lease management, supporting camp and conference programming, and other revenue-generating enterprises.
Provides leadership and support to all UH System auxiliary service units in the development of financial projections, and implementation of entrepreneurial opportunities for continuous business development, process improvement, and operating margin growth. Directs the continued implementation, roll-out and training of compliance software, dashboards and other tools utilized for understanding financial performance and project sales across all UH System auxiliary service units.
Ensures all UHS Auxiliary Services Leadership is consistently implementing monitoring procedures across the UH System and making reports to the Associate Vice Chancellor and other UH System officials as required.
Oversees contract negotiation, administration, management and compliance of external Auxiliary revenue generating vendors to include food service, campus stores (bookstores), pouring rights/vending operations, Auxiliary services lease operations, campus space rental in educational and general space, and additional contracted/revenue generating services for the UH System. Leads the development and implementation of contract monitoring desk manuals and contract compliance checklists.
Plans, organizes, and directs the day-to-day operations of auxiliary services; provides leadership and direction to UHS counterparts on contract terms and administration. Develops and implements pricing strategies (meal plans, learning material pricing, and other rates and charges)
Establishes key performance indicators used to monitor the performance of auxiliary programs and service, and the aggregate performance of the UHS Auxiliary Services (e.g., customer service, efficiency, financial performance, pricing).
Partners with key stakeholders across the UH System to direct and implement administrative and system procedures and objectives; Collaborates with UH System universities and vendors to ensure that national brands conform to brand standards.
Develops and implements a long-term strategic vision; Develops outreach and engagement strategies that improve program and service awareness and effectively informs external and internal customers of the value, benefits, and key information about UHS Auxiliary Services functions.
Oversees the accounting, budgeting, analysis and reporting for the auxiliary master agreements as well as weekly, monthly, and annual formal reporting to communicate operating results, including addressing challenges and opportunities with serving a diverse constituency of stakeholders and leaders for the UH System universities.
Maintains pace with national industry standards and best practices; Leads and maintains standards of excellence with Auxiliary Services.
Collaborates with UH System stakeholders to understand and optimize investments in technologies and processes; keeps apprised of technological advancements to enhance the effectiveness of integrated services.
Maintains awareness of food entrepreneurship developments and technology, such as usage of robots and virtual restaurants in the food industry, as a way to drive programmatic value; Implements enhancements such as learning material access and affordability programs across the UH Systems.
Identifies, plans, and executes Auxiliary Services construction and renovation projects; in coordination with UH System Finance, Facilities and Construction Management Departments, oversees national brand upgrades/refreshes, and equipment maintenance in support of UHS Auxiliary Services operations to ensure service quality.
Performs other duties as assigned.
CASP certification through NACAS preferred.
Job Requirements Education Requires application of advanced principles, techniques and theory in a professional discipline or a thorough general business management knowledge. Knowledge of this level is typically obtained through a directly job-related Master's degree or equivalent formal training in a recognized field of specialization that is directly related to the type of work being performed. Experience requires a minimum of seven (7) years of directly job-related experience. Certification/Licensing Requires professional licensing, certification or registration directly related to the job, as specified on the job posting details. Work Complexity
Requires an extensive knowledge of principles and practices within several professional fields. Work is broad in scope, covering one or more functional areas. Policy, procedure or precedent may actually be created and recommended by this position. Change in Knowledge the knowledge and/or technology used in the job changes frequently, requiring frequent study and training. Job may require recertification or continuing education. Problem Solving
Requires extensive research that involves obtaining information through the coordination of numerous different areas of expertise, typically involving resources from outside the University. Problems and/or situations analyzed are extremely complex and often unprecedented. Impact of Decisions Inside Department Major. Outside Department Major. Outside University Major. Judgment Activities and decisions are highly complex. Significant independent action and judgment are required subject to university-wide policies. Supervision
Oversees the activities of a major segment of the University, and has management responsibility for several complex areas. Makes final decisions for designated areas of responsibility. Customer Service Internal Service Develops/implements customer related service programs
External Service Develops/implements customer related service programs Environmental Conditions working conditions Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Physical Effort Position is physically comfortable; individual has discretion about walking, standing, etc. Physical Risk Work environment involves some exposure to physical risks that require following basic safety precautions. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Houston is nation's fourth largest city that offers a great quality of life that includes affordable housing options in excellent school districts, world-class arts, pro sports, award-winning cuisine and employment opportunities in numerous industries throughout the region.
The University of Houston is located in close proximity to the Texas Medical Center, which is home to The MD Anderson Cancer Center, UT Medical School, Michael E. DeBakey Veteran's Administration Medical Center, and Baylor College of Medicine, among other institutions. This environment is rich in potential for numerous collaborative opportunities.