Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Float position assists various areas of A/R and support functions for WU-PBS. Areas of responsibility for assignments range from coverage for open or understaffed areas as well as working with spreadsheets and/or other ad-hoc reports. Position will provide support with various assigned functions in support of AR activities across the department using Epic. Special assignments may include working directly with AR supervisors, management and clinical department contacts to review and resolve selected groups of invoices or accounts. Position will utilize Epic to effectively review invoice status, identify opportunities for improvement and/or broad based solutions to claim delays or other obstacles to payment. Offer recommendations to management for process modifications or specialized/prioritized efforts to optimize revenue potential.
PRIMARY DUTIES AND RESPONSIBILITIES:
Capable of supporting all A/R areas of PBS. Act as back-up support for accounts receivable staff during peak times, vacations and illnesses.
Perform collection follow-up duties for third-party payers to ensure timely and accurate payment of physician charges.
Review correspondence and remittances for rejections and verification of accuracy.
Respond to questions and requests received from insurance companies.
Work/complete special project assignments in a timely and accurate manner.
Meet with clinical department staff to discuss issues.
Consistently meet the Quality Assurance (QA) standard of established within the department/area while meeting the productivity standards established within the department/area they are assigned to.
Provide assigned area supervisor with full report of activity, findings and recommendations throughout and upon completion of the project – sharing that data with the manager.
Follow all the FPP guidelines and continually broaden core-competencies with professional conduct, customer relations, problem solving, human relations and continuing education.
Other duties as assigned by the manager and/or supervisor.
Equivalent of a high school diploma with three to five years of previous billing or insurance experience.
This position is full-time and works approximately 40 hours per week.
Two years of college or business school.
Ability to understand computerized billing systems and be familiar with ICD10 and CPT coding.
Keen understanding of Epic.
Working knowledge of software structures and spreadsheet maintenance skills (e.g. Excel) for reporting purposes.
Strong understanding of accounts receivable principles, processes, and practices.
Ability to examine processes to determine strengths and/or weaknesses and to diagnose problems with procedures.
Strong and effective interpersonal communication skills, (both verbal and written) with the ability to interact with both internal and external clients.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Department Name/Job Location:
This position is in the Department of WU Physicians Billing Services. This position is for the Medical School Campus.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
The hiring range for this position is $18.81 - $23.52 per hour.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.