Student Insurance Coordinator -Tufts Health and Wellness - (19001193)
The Department of Health & Wellness is made up of Counseling and Mental Health, Health Services, and Health Promotion, as well as sexual assault prevention. The department contributes to the educational mission of the university through a variety of activities devoted to prevention, intervention, and consultation. Serving a diverse student body 8,000+ undergraduate and graduate students, H&W is committed to providing excellent care and prevention efforts in a safe and welcoming environment which is inclusive and culturally informed. We bring energy, expertise and a collaborative approach to the provision of health care and brief counseling and psychiatric services. In addition, we are active on campus doing training; outreach and liaison work on a number of key health and mental health issues important to a college population.
This division has responsibility for health compliance, state and federal health requirements, health insurance, HIPAA and other privacy concerns, and risk management. We have over 85 computers and an electronic medical record system that must be maintained and updated over time. Our combined staff is approximately 55 individuals with diverse medical, mental health and public health education, who also have licensing requirements that must be maintained and updated.
Under general supervision, provides administrative support to students in the ambulatory setting, functioning as the primary interphase between the patient, the insurance company and external providers. Also, a resources for immunization requirements and related state reports. Creates provider appointment and on-call schedules. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information and other managed care related issues.
One year of experience
High School Diploma/GED
Knowledge of computer skills necessary to use appropriate electronic medical record modules, as required.
Good command of the English language, including medical terminology.
Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attention to details.
Ability to work independently or within a team environment.
Excellent and effective interpersonal and communication skills.
Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.
Demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.
Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.
Demonstrated understanding of Disaster protocols to include: fire, safety, and code calls, per mandatory training.
Bachelor's Degree and more than one year of related experience is preferred.
Experience with Medical Practice management software is a plus.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Medford/Somerville
Job: Administrative Support
Organization: Health Services
Employee Status: Regular Schedule: Full-time
Job Posting: Mar 4, 2019, 5:50:34 PM
Internal Number: 95161
About Tufts University
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.