UNC Charlotte is seeking applications for an Associate Vice Chancellor for Business Services. This is a full- time, permanent staff position.
The University of North Carolina at Charlotte is North Carolina's urban research university. Located in the state's largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System with current enrollment exceeding 29,000 students.
Business Services represents a key component of the Division of Business Affairs, managing auxiliary enterprises to meet the needs of UNC Charlotte's increasing student population and the greater campus community. Business Services supports the University's educational mission and enhances campus life through dining, parking and transportation, bookstore operations, and other services.
RESPONSIBILITIES The Associate Vice Chancellor for Business Services (AVC) is responsible for overall administration and strategic leadership for food service (meal plans, retail dining, catering, concessions, and convenience stores), bookstores and related campus retail/merchandising operations, reprographic services (copy, pay for print, and copy center services), vending services, ATMs, mail and package services, licensing and trademark management, University identification card and payment system (49er Card), and parking and transportation services. The AVC serves as an advisor to the Vice Chancellor for Business Affairs on matters pertaining to the management and administration of all contracted and self-operated business services, and interacts routinely with a broad range of University staff throughout all employee levels, faculty members, students and student groups, community and the general public. The position directly supervises six director level staff and an executive assistant, with oversight for 72 permanent staff, many part-time and student employees, and four business partners with over 400 on-campus management, transportation, and sales associate staff. Business Services has facility responsibility for three major multifaceted dining facilities, nine dining operations, two bookstores, convenience stores and two mail and package centers located in eight other campus buildings, concessions areas in five athletic venues, as well as over 14,000 parking spaces in 10 decks and 30 parking areas. The position has fiscal responsibility for operating budgets in excess of $60 million.
QUALIFICATIONS The successful candidate will possess the following minimum qualifications:
A bachelor degree in Business Administration or related field and eight to ten years of successful progressive experience managing and leading multifaceted campus auxiliaries or similar business environment.
Strong multi-level supervisory experience with professional staff and business partner positions.
Demonstrated ability to develop and manage budgets, and oversee and allocate fiscal resources.
Facility and project management experience with campus service operations or similar business environment.
Significant experience with all stages of contracted relationships from RFP through ongoing relationship management.
Experience and/or knowledge of retail operations management.
Excellent verbal and written communication skills.
Knowledge of best practices and trends related to auxiliary services, transportation and parking services, and higher education administration or similar business environment.
Ability to effectively manage multiple priorities, analyze and render thoughtful decisions, and motivate others to levels of excellence.
Sound understanding of the values and philosophy of auxiliary enterprises in a higher education setting or similar business environment, and a passion for quality service delivery.
Preferred qualifications include the following:
Master's degree in business administration or related field.
Six to eight years of direct experience with food service, bookstore/retailing operations, and parking and transportation services.
Experience with architectural design process for major projects and renovations, and equipment maintenance and replacement.
General management responsibility for a multi-million dollar auxiliary business with operating accountability for a multi-million dollar budget that includes staff costs and capital costs.
Experience developing comprehensive, integrated operating plans for ongoing auxiliary businesses that address issues of finance, operations, human resources, and marketing of all services.
Demonstrated competency in assessing new products, services, and procedures to determine their merit for investment by the University including analysis of initial start-up costs as well as ongoing revenues and costs.
Project and/or process management certification.
CPA or accounting degree.
SALARY AND BENEFITS Salary will be commensurate with experience within a range of $150,000 to $165,000.
HOW TO APPLY For first and strongest consideration, submit application by Friday, January 4, 2019. Interested individuals should apply on-line at https://jobs.uncc.edu. Search for EHRA Staff position # 000227. Attach a letter of interest, resume, and complete contact information for three professional references (names, addresses, telephone numbers, and email addresses) with your electronic submission. Applicants are subject to background checks. The position is open until filled with an anticipated start date of May 1, 2019.
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity or sexual orientation.