Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Performs follow-up insurance billing and makes collection calls to patients.� Includes verifying accuracy and completeness of claims and contacts insurance companies in regard to expediting payments from various payers for physician’s services.� Eligible candidates may qualify for a differential upon completion of training.
PRIMARY DUTIES AND RESPONSIBILITIES:
Contact patients by telephone to collect on outstanding balances.�������
Answer in-coming calls with superior customer service skills in responding to patient needs or responding to requests on the patient’s behalf.
Performs collection follow-up duties on specific financial classifications such as commercial insurance, self-pay, Medicare, and Medicaid claims.
Open, distribute or process patient correspondence and returned patient statements.� Skip trace patients to locate/contact for account resolution.
Responds to questions and requests from insurance companies.
May fill in and/or assist other collection unit employees and other duties as assigned.
Equivalent of High School diploma with 2 to 3 years of related experience in bookkeeping/accounting and/or medical collection setting.
Experience in medical collections or customer service.
Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involve dealing with confidential information.
Ability to type 40 words per minute.
This position is full-time and works approximately 40 hours per week. Hours are Monday through Thursday from 9:00 am to 7:30 pm and may be adjusted for holidays.
Department Name/Job Location:
This position is with the Washington University Physicians Billing Service at the Medical School Campus.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Med School HR website (medschoolhr.wustl.edu)
Internal Applicant Instruction:
This position is grade C06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
The hiring range for this position is $15.54 - $19.05 per hour.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.