Reporting to the Assistant Vice President of Student Financial Services, the Bursar of Student Accounts is a professional management position responsible for the day-to-day operations of the student accounts receivable and collections team made up of Assistant Bursar, Collection and two Student Account Specialists. This is a key position at the University that requires a hands-on manager with exceptional customer service skills. As a member of the Student Financial Services management team, the Bursar of Student Accounts is responsible for development and implementation of new initiatives to enhance operations.
This position is responsible for adhering to and maintaining accuracy in reporting and compliance with University, Federal and State regulations, including Title IV aid and refund, IRS 1098T filings, and the Fair Debt Collection Practices Act. The Bursar of Student Accounts will implement and maintain policies and procedures related to student financial services and work closely with other department heads to ensure positive financial outcomes for the University and the highest level of customer service is available for our students. This position serves both the Biddeford and Portland campuses.
Specific responsibilities include, but are not limited to: Student Service • This position provides leadership and direction for services related to student billing and collection, student debt management and systems support structure. • Manage and develop student accounts support staff. Responsible for hiring, training and performance appraisals for direct reports. • Direct the tuition billing process, including calendar scheduling coordination with supporting offices. • Collaborate with the Office of the Registrar and the departments in Finance and Administration to ensure student billing rules and holds are accurate and consistently applied. • Oversee the counsel of students and families to make informed payment arrangements in accordance with University policies. • Primarily responsible for ECSI third party administration for Federal Perkins, Primary Care, Bachelor and Associate Nursing loan programs, including managing compliance, collections and accounting. • Ensure accurate and timely posting of all applicable financial aid, non-financial aid awards, waivers and other third party payments to student accounts. • Develop and implement the preparation and disbursement of excess financial aid and other student refunds owed by the College. Provide access to financial aid for book vouchers in collaboration with the College bookstore. • Primarily responsible for the timely and accurate processing and depositing of College-wide revenue and maintenance of petty cash reserves in Biddeford and Portland • Administer the process for refund appeals. • Manage the process for collection of current and past due tuition accounts, with the objective of assisting students in maintaining their enrollment and supporting the fiscal objectives of the College. • Select and work with outside collection agencies concerning student account assignment, loan placements and implementing collection strategies. • Supervise the review of delinquent loans and the assignment of these loans to the federal government when appropriate. • In collaboration with the SFS IT Systems liaison(s), ensure that all Banner modules and processes related to AR are working effectively and efficiently including set-up, testing, validation after upgrades and implementing new functionality. • Responsible for updating written policies and procedures to reduce risk and maintain compliance with all Federal, State and other regulatory agencies. • Build and maintain adequate safeguards and internal controls in the billing and collection of billed student charges. • Communicate regularly with offices such as the Registrar’s Office, Residence Life, Information Technology, Admissions and Business Office to make the Student Information System operations as seamless as possible for our students. • Responsible for making presentations to student groups; developing informational publications and coordinating their distribution, as well as ensuring the most up-to-date information is available in all forms including the University’s website. • Analyze financial data and prepare reports, including aging analysis, illustrative financial comparisons and projections and other ad hoc reports for senior management. • Interact with internal and external auditors and participate in year-end close procedures
Bachelor’s in accounting, finance, business administration or related field from an accredited institution and at least 5 years of related experience in account receivable management or a combination of education and experience from which comparable knowledge and skills are acquired.
• Possess a high-level working/technical knowledge of ERP management information systems, including experience with computerized cashiering and accounts receivable modules. • Thorough knowledge of generally accepted accounting principles and practices and understanding of federal cash management regulations • Knowledge of FERPA regulations, Title IV refunding guidelines. • Ability to utilize problem-solving techniques to find solutions to complex accounting problems • Excellent planning, organizational, delegation, team building, verbal and written communication skills required • Ability to maintain confidentiality of University information and student records • Commitment to supporting an inclusive environment on campus; • Respect and understanding of people with diverse backgrounds, abilities, and needs. • Proficient user of Microsoft Office Excel, Access, and Word
Preferred Qualifications • Experience with Banner, TouchNet • Knowledge and experience in higher education principles, practices, and procedures.
Additional Salary Information: 11 Hills Beach Rd.
Internal Number: 20160513P
About University of New England
The University of New England offers students a highly integrated learning experience that promotes excellence through interdisciplinary collaboration and innovation in education, research, and service. UNE’s excellence could not happen without a dedicated and talented faculty and professional staff. Thanks to that dedication, over the past 10 years, as one of the fastest growing private universities in the country, UNE has seen its enrollment triple to over 12,000 undergraduate, graduate and professional students. It values student-centered, multi-disciplinary and interdisciplinary programs that meet the highest ethical standards to achieve excellence in support of an integrative approach to the liberal arts, health and the environment, as well as scholarship and research.
The University of New England has three distinct campuses that combine to offer students a range of different learning experiences. Our two Maine campuses house our internationally renowned undergraduate, graduate and professional programs, while our campus in Tangier, Morocco is home to an innovative semester abroad program.
Portland is one of the nation's most livable small cities with an incredible natu...ral environment, friendly people, a wealth of arts and cultural institutions, and major medical facilities for internships and clinical rotations. With most of UNE’s open positions located in the Portland and Biddeford area it offers the opportunity to live in what “Outside Magazine” named as one of the “Greatest Places to Live in America”. You can learn why Food and Wine called Portland “an amazing food city” or why it’s been referred to as one of America’s greenest cities.