Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Performs advanced billing and collection activities. Acts as Lead IBC Assistant. Make collection calls, verifying accuracy and completeness of claims, contacts insurance companies and collection agencies in regards to expediting payments from various payers for physician’s services. Handles discounts, adjustments and charge corrections.
PRIMARY DUTIES AND RESPONSIBILITIES:
Acts as Lead IBC Assistant. Responsible for training and orientating other IBC Assistants.
Performs collection follow-up duties on specific financial classifications such as commercial insurance, self-pay, Medicare and Medicaid claims.
Handles discounts, adjustments, and charge corrections.
Makes collection calls to insurance companies and patients to ensure timely payment of claims.
Reviews remittance advises for rejection and accuracy of payment amounts.
Verifies accuracy and completeness of charge tickets, monitors attachments for claims to obtain maximum reimbursements.
Responds to questions and requests from Insurance companies.
Supports customer service unit in answering billing and collection questions.
Acts as back-up support for Accounts/Receivable staff during peak times, vacations and illnesses.
Equivalent of High School diploma with 3 to 5 years of previous billing or insurance experience required.
2 years of college or business school preferred.
Minimum 18 months’ experience in customer service and patient accounts receivables in a medical setting.
GE and\or Epic experience.
Previous medical debt collection experience.
Working knowledge of medical coding and terminology.
Excellent communication, interpersonal and organizational skills.
The hiring range for this position is $18.45 - $23.06 per hour.
Internal Applicant Instruction:
This position is grade C08.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of WU Physicians Billing Service. This position is for the Medical School Campus.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.