The Assistant Director – Student Financial Services will provide in-depth information, and efficient, accurate, and timely service related to student accounts for a diverse and multicultural population of students, faculty and staff of the University. The position resides within the newly created Division of Operational Excellence, which includes many operational areas, including Financial Aid, Student Accounts, Veterans Services, Registration, One-Stop Student Service, and Enrollment Services. The main function of the Assistant Director – Student Financial Services is managing procedures for delinquent accounts, including contacting students and placing accounts with collection agencies, and managing refund processes. In addition, the Assistant Director – Student Financial Services supports the integrated functions of the Division of Operational Excellence as they relate to faculty, staff, students, parents, alumni and the other members of the Team. The successful candidate must be committed to fostering a culturally diverse atmosphere for faculty, staff and students.
Duties include but are not limited to:
Contact students, negotiate repayment schedules and collect delinquent accounts. Serve as a liaison between the student and the third-party vendor and the collection agencies in a manner which maximizes collection
Prepare, maintain and track delinquent student accounts for both institutional follow-up efforts, and third-party/collection referral
Manage processes related to student bankruptcies and appropriate tracking, preparation of legal filings, and student account adjustments
Manage student account refund process, ensuring refunds are issued in a timely manner consistent with regulations included, but not limited to, federal financial aid, VA and PCI regulations
Special Instructions to Applicants:
An offer of employment is contingent upon successful completion of a background screening.
Maryville University is committed to a policy of equal opportunity and prohibiting discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.
Bachelor’s degree from an accredited institution
In-depth knowledge base in student accounts
1 – 2 years of professional experience in higher education or a related field
Knowledge of state and federal collection practices
Excellent customer service, written, and interpersonal communication skills
Ability to actively listen and be empathetic, sensitive and diplomatic when discussing issues with students
Ability to maintain confidentiality regarding sensitive financial and personal information
Ability to work in a fast-paced, constantly changing environment
Ability to make decisions independently
Ability to understand complex processes and anticipate how changes impact other areas
Ability to analyze existing processes, and take initiative and/or make appropriate suggestions regarding process improvements
Ability to multi-task and work in an open office atmosphere
Ability to be adaptable, intuitive, and flexible
Strong sense of initiative; self-starter
Attention to detail
1 – 2 years of professional experience in financial aid or student accounts
Experience with Colleague/Ellucian, Salesforce and/or TouchNet
High comfort level with technology and integrated system-process thinking
About Maryville University
Maryville University is a selective, comprehensive and nationally ranked private institution with more than 6,800 students. We offer over 90 degrees at the undergraduate, masters and doctoral levels to students from 50 states and 55 countries. Maryville's athletics teams compete in 21 men's and women's sports at the Division II level in the Great Lakes Valley Conference. Founded in 1872, the University is ideally situated on 130 picturesque acres in west St. Louis County.