George Mason University Auxiliary Enterprises is seeking a highly motivated, innovative and ambitious individual to join the team as Executive Director of Business Services. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
The Executive Director of Business Services will play a key role in the day-to-day operations and management of the university's contracted services by administering all aspects of one or more of the university contracts with external vendors, including but not limited to Dining and Retail Services, Card Offices, Vending, Mail Services, Bookstores, Print Services, EagleBank Arena and Trademark Licensing administration.
Reporting directly to the Assistant Vice President (AVP) of Business Services, this position will assist in supporting the university's business services and auxiliary function, developing business and marketing plans, as well as performance goals and metrics for the successful operation of Auxiliary Enterprises. The Executive Director serves as the primary liaison with contractual partners, working closely to oversee and support operations, while ensuring contractors meet performance indicators as specified in vendor agreements. Additionally, the Executive Director must have the ability to promote excellent interpersonal relationships with campus stakeholders including; students, Residential Life staff, University Life, Facilities and Planning, Events Management, Student Unions, Academic Faculty and senior institutional leaders.
The incumbent will assist the AVP in directing all Auxiliary Services activities, such as researching, exploring and initiating new opportunities for the university; and implementing administrative procedures and systems to evaluate existing revenue generation and financial models, and in coordinating the accounting and reporting for budgeted revenue. In addition, the Executive Director will lead, supervise, and direct one or more Auxiliary unit directors.
Duties: Contract Administration:
Responsible for effectively managing contractual relationships between George Mason University and its service providers;
Tracks performance measurements to ensure Auxiliary Enterprises' financial performance objectives are met;
Manages and tracks all revenues from sales, commissions, rents and annual guarantees to allow for effective revenue optimization;
Provides proactive management of vendor relationships and major events;
Administers lease agreements with campus retail outlets;
Prepares and analyzes reports relative to the financial and operating performance of revenue operations; and
Facilitates communication and addresses customer service issues with vendors and staff providing services to the university.
Responsible for operating budgets; and
Works with the AVP and the Director of Finance to develop annual budgets as needed for Auxiliary Enterprise units.
Support all components of foodservice related to George Mason University.
Marketing and Communications:
Assists with social media responsibilities including creating and posting content, monitoring and responding to comments and interactions, and creating and implementing social media campaigns; and
Supports the development of current and potential social media properties and new initiatives, and participates in campus-wide social media and marketing efforts.
Master's degree, preferably in business administration or a related field; or an equivalent combination of education, training and work experience (minimum of ten years of related experience is strongly desired);
Must possess knowledge of dining and food service operations and university auxiliary services, including a strong knowledge of food and catering trends with a focus on quality, production, sanitation, costs and presentation;
Must have the ability to develop and maintain strong vendor relationships; promote productive relationships with the student, campus and business communities; and work closely with other university departments, often requiring persuasive communication;
Must have experience negotiating and managing contracts, and the ability to work effectively with the unit directors to develop a clear set of program priorities and time lines;
Must have experience in negotiating and administering retail and/or office leases;
Must have excellent communication skills, both oral and written;
Possess strong strategic, financial, and analytic skills, and an adeptness to thrive in a robust higher education environment;
Possess expertise in contract management, retail sales, managerial accounting, software systems and lease management;
Possess highly professional skills managing all customer service-related issues;
Have experience with budget management (development and projections/forecasting);
Have the ability to work on multiple projects simultaneously and work well under limited time constraints;
Have significant demonstrated experience as a director of an operational unit, in progressively responsible positions; experience in maximizing fiscal and human resources, effective problem solving, and innovative program development; a record of accomplishment as a student advocate and a champion for student success; excellent interpersonal and facilitation skills encouraging collaboration and cooperation are all preferred.
Preferably, the successful candidate will have experience as a director of a food services operation; have experience working in a large, public university; have experienced working in a multi-campus system; and have involvement experience in professional organizations at the regional or national level. The successful candidate should possess the following: a working operational knowledge of the functional areas within and how each interfaces with other areas of the community; the ability to negotiate and manage contracts with outside vendors and experience and/or knowledge of managing retail operations; the ability to establish and maintain an appropriate network of professional contacts and experience with and skills appropriate to working with senior level staff.
Special Instructions to Applicants: For full consideration, applicants must apply for position number FA87BZ at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.