The Insurance Coordinator, Student Health provides on-site customer service at the Wellness Center of the University of Massachusetts Lowell. The Coordinator will assume responsibility for managing day-to-day customer service insurance issues and collaborate with the management team of the insurance vendor assigned by the University to respond to customer questions related to policy coverage and claims. The Insurance Coordinator will also support referral coordination of Health Services and Counseling Services staff to outside providers.
Minimum Qualifications (Required):
One to three years client service experience in the health insurance field
*will consider applicants with HS Diploma or equivalent with 3-5 years of work experience in addition to the 1-3 years of client services experience in the health insurance or related field
Excellent oral and written communication skills including group presentation experience
Knowledge of and familiarity with medical terminology, billing, and coding
Experience in use of Electronic Health Records (EHR) software
Computer literacy in Microsoft Office products
Ability to function independently while contributing to a team environment
Ability to take and change direction as dictated by the University’s service needs
Ability to prioritize and multitask
Maintenance of patient confidentiality at all times
Respectful and effective communication with students, staff, and others within the University community
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
Internal Number: 494320
About University of Massachusetts Lowell
UMass Lowell is a public university committed to preparing our students for work in the real world? solving real problems and helping real people? by providing an affordable high-quality education.Whether you?re pursuing a career path or still searching for one, UMass Lowell is the ideal place to discover and achieve your purpose. Our campus is bursting with energy? enrollment is up, new academic programs are being launched, and new facilities are being acquired and are under construction. Most importantly, our students are more successful than ever thanks to highly accredited programs, our focus on experiential ?hands-on? learning, and personal attention from our accomplished and committed faculty and staff.