The Director of Auxiliary Services provides leadership and oversight to a variety of contracted and internal operations on campus, with the goal of providing excellent services while optimizing revenue generating opportunities.
DIVISION OF STUDENT AFFAIRS
The Division of Student Affairs at Binghamton University manages a portfolio of traditional student affairs units, as well as auxiliary enterprises and multiple academic support programs. Given the programmatic and budgetary scale ($60M), the Division maintains its own business, planning and assessment, communications and HR offices under the direction of the Assistant Vice President for Student Affairs Administration, to whom the Director will report. The Division of Student Affairs at Binghamton is an entrepreneurial, creative and analytics-driven culture where change is a constant. With the impending retirement of our current Director, Binghamton is seeking a dynamic and inventive individual to continue the strong working relationships with contractors and leaders in other areas of the University, and to continue to lead the University forward with innovation, productivity, and continued high standards for service to all campus constituencies.
Binghamton’s auxiliary operations range from food service and pouring rights to the campus bookstore, banking services, and the campus farm, with combined operating budgets in excess of $40 Million. Binghamton’s dining operations, which have been contracted for many years, include 4 residential dining halls serving 7,400 resident students, 20+ retail locations, concessions, convenience stores and catering services for over 15,000 students, faculty, and staff. The Director serves as the primary liaison with contractual partners, working closely to oversee and support operations, while ensuring that contractors meet performance indicators as specified in vendor agreements. Additionally the Director must have the ability to promote excellent interpersonal relationships with campus stakeholders including our students and staff in Residential Life, University Union, Physical Facilities and Conference Services. The Director provides strategic direction and planning, and will be responsible for leading the implementation of a multi-year dining capital plan, now in the planning stages.
Bachelor’s degree required, and a record of progressively increasing responsibilities including at least 7-10 years managing a large, multi-faceted auxiliary enterprise, preferably in higher education; an advanced degree in a relevant field is preferred
CASP certification a plus
Extensive experience and/or knowledge of managing retail operations
Experience managing significant food service operations is a plus, particularly experience working with a contractor
Facility and project management experience, preferably experience with all phases of major project design.
Significant experience developing RFP’s, negotiating and managing contracts, and developing effective business relationships
Sophisticated knowledge of auxiliary services and best practices and trends in higher education administration
Effective leadership skills, demonstrated experience developing effective partnerships and working in a collaborative manner.
Ability to render thoughtful decisions and motivate others to levels of excellence
Firm grasp of business details, experience in managing across units, operating within a complex network of relationships.
Internal Number: 42480
About Binghamton University
Binghamton University Executive Director of Transportation and Parking Services