Advertised Summary Job Description: Reporting to the Director, International Travel Risk Management, the Assistant Director (AD) will be responsible for technical and operational management responsibilities for Columbia University's Global Travel program. Specifically, the AD will:
-Assist and support the Director in pursuing health and safety related travel risk management efforts for Columbia affiliates (including Barnard College) engaged in University-related travel abroad; -Connect University travelers to International SOS (ISOS ? Columbia's current international safety and security services vendor) for travel risk assessment to medium, high and extreme travel risk locations; track itinerary submissions and returns, and escalate health, safety, and security concerns to the Director as appropriate; -Pro-actively monitor international developments affecting traveler health & safety; coordinate and disseminate global travel advice and alerts from multiple sources such as ISOS, the U.S. Department of State, the Center for Disease Control (CDC), and others; -Coordinate itinerary reviews with CU travelers and ISOS for primarily medium travel risk locations; -In close coordination with the Director, develop, implement, and maintain an online pre-departure training module for Columbia travelers; -Manage the University's travel registration tool, including system access and enhancements; train and coordinate the group of "Travel Tracker administrators;" -Create bi-weekly management reports detailing Columbia travel abroad; -Respond to email@example.com inquiries; -In close coordination with the Director, update and maintain the Global Travel website; create and manage social media platforms to expand contact points and communication for Columbia travelers abroad; -Develop and implement a system for ensuring compliance and tracking of high risk travelers; -On a rotational basis, and in the absence of either the Director or a third party vendor, provide 24/7 coverage of ISOS alerts and traveler emergencies; communicate and account for Columbia travelers after international incidents potentially affecting the health, safety, and security of Columbia travelers abroad; provide timely updates to University administrators on the status of Columbia travelers' well-being; escalate incidents of non-response for investigation and further action as appropriate; -On a rotational basis, and in the absence of the Director, be available 24/7 to coordinate Columbia's international emergency management responses, including case management for individual travelers; -Serve as Columbia's second ISOS "first responder/ authorized person;" -Participate in key projects related to international travel; -Other duties as assigned.
General Minimum Qualifications: Bachelor's degree and minimum of four years related experience required.
Additional Specific Minimum Qualifications: Project management and technological skills required. Excellent organizational and detail-oriented skills required. Must be able to work well in emergency situations and be a source of calm and strength. Candidate must have a passion for excellent customer service and a commitment to exceptional quality. Candidate must be available for scheduled contact on a 24/7 basis. Proficiency in Microsoft applications required.
Preferred Qualifications: Advanced degree in a related field of study (i.e., international relations/security, foreign language, political science, management, etc.) preferred. Experience with creating and maintaining websites preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Internal Number: 126_168468
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.