The Director of Auxiliary Services and Dragon Card works across the Campus Services portfolio to monitor all contract terms and deliverables as it pertains to dining, bookstore and vending; ensuring that both the provider and Drexel University are compliant with all aspects of the contract. Responsible for working closely with the providers directly on items including but not limited to, program development, quality assurance, policies and procedures, and is the primary point of contact for campus community members. The Director also oversees the daily and strategic operations of the Dragon Card services and programs, including the Dragon Dollars declining balance on and off-campus vendor/merchant program.
The Drexel Campus Services portfolio includes University Housing, Campus Dining, Retail Management, the University Bookstores, DragonCard Services, Dragon Dollars, Event & Conference Services, Parking Services, Mailing Services, Vending, the Drexel Student Centers and Procurement Services. There is a team of 63 professional staff members and 250 student employees. Campus Services comprises 2,500,000 square feet and an annual budget of more than $85,000,000. It is the mission of Campus Services to create dynamic campus and community destinations and deliver a variety of programs and services that are essential to recruiting and retaining today's student and employee. Success is built on a teamwork, continuous improvement, collaborative internal and external partnerships and business acumen.
Work across the Campus Services portfolio to monitor all contract terms and deliverables; ensure that both the business partner and Drexel University are compliant with all aspects of each contract. Establish and maintain efficient procedures to track compliance activities in order to meet individual contract requirements and adherence to all deliverables. Maintain strong awareness of all contract terms and conditions and ensure adherence to university contract compliance policies requirements.
Create a record keeping system of contract and amendment elements and requirements to ensure all relevant contract administrative obligations are met in a timely and accurate manner. Ensure effective and regular communication on customer and vendor related issues and contract concerns. Provide regular status reports highlighting any potential issues or areas of concern to Campus Services executive leadership.
Successfully implement the campus dining program and track overall contract compliance. Responsible for working closely with the food service provider directly on items including but not limited to, program development, dining plan design, culinary programs, quality assurance, policies and procedures, and is the primary point of contact for exception requests and other issues related to campus dining and catering.
Ensure beverage and snack vending machines are placed to maximize revenue generation, are functional and are at optimal inventory levels. Manage the beverage exclusivity agreement. Manage the Commissions for Activities and Programs (CAP) fund. Complete reconciliations and financial analysis on vending productivity. Work with contracted and campus partners to fulfill orders, special events, promotional events and equipment use.
Oversee the bookstore contract and track overall compliance. Ensure commissions are received according to contract terms. Perform financial analysis on all aspects of the bookstore operations. In collaboration with the business provider, develop and enhance the bookstore operations.
Manage day-to-day operations of all DragonCard offices, including training and supervision of three full-time employees. Develop policies and procedures for the administration of DragonCard services and the DragonDollars program and ensure that the University community is aware of these policies. Oversee the reconciliation of financial transactions, prepare periodic financial and written reports and ensure appropriate financial controls are established and followed.
Collect, analyze and distribute data related to the portfolio from benchmark institutions, industry standards and best practices. Measure and audit the performance, availability, and the performance, availability, and cost of programs and services as compared to both internal and external metrics.
As appointed by supervisor and/or the Vice President of Campus Services, represent the department and division on committees and initiatives.
Bachelor's Degree required with a minimum of 5 years of relevant experience.