Starting Salary Range: Commensurate with Experience
Employee group: Full-Time
Schedule: Fall and Spring Semester: M-Th 8:30-6; F 8:30-5
Employee subgroup: Exempt
Location: Baltimore, MD
Department name: Counseling & Health Centers
Personnel area: Homewood Student Affairs
Nature of Responsibilities:
Reporting to the Director of the Counseling Center (and Director of the Student Health & Wellness Center when related to medical concerns) , the role will assist Graduate Students with insurance and referral issues and educate them on the current Student Health Benefit Plan. Responsibilities will include 1:1 and group meetings with students as well as outreach to community providers who take the current Student Health Benefit Plan and providers who might consider becoming in-network providers. The Coordinator will particapate in on-going collabortion and consultation meetings with the Student Health Insurance & Referral Coordinator and with the Counseling Center Case Manager to develop a seamless plan for the student. While strong, supportive relationships may develop with students, the Outreach Coordinator does not engage in individual therapeutic relationships.
Meet 1:1 with students initially to assist them in scheduling with medical and/or mental health providers in the community, when possible, referring the students to in-network providers. This process requires an extensive knowledge of plan benefits, deductibles, co-pays and exclusions to ensure students incur the least expense.
1:1 or group meetings with students to provide education and answer insurance related questions.
Provide referrals for mental health and/or psychiatric services to: students who are being referred for outside services by a CC clinician, a process which may include face-to-face and/or electronic communication; non-client students who contact the CC seeking a referral for mental health and/or psychiatric services; or other individuals who are seeking a referral for mental health and/or psychiatric services for a student.
Assist students in locating and arranging for medical specialist or mental health referrals; research insurance information relevant to the referral process on behalf of clients; follow up with referred students as needed to ensure continuity of service and obtain feedback regarding the quality of care received.
Systems Management and Reporting:
Establish and maintain electronic referral database system.
Developing and maintaining website that provides clear conscise information for student on general Health and Wellness information as well as resources for thoses experiencing crisis.
Completes all required paperwork and records all referrals in the CC and SHWC electronic database systems in a timely and accurate manner.
Maintain and update the CC and SHWC databases of referral resources.
Participate in the development and application of a newer, more searchable database of off-campus providers.
Coordinate with the SHWC/CC providers to submit necessary referral forms and required medical records for referral provider appointments as needed.
Process insurance referral paperwork/releases for the Student Health Benefit Plan.
Work to help students resolve insurance-related problems.
Outreach Training & Education:
Build and maintain professional working relationships with outside providers and attempt to broaden the network of providers who accept insurance plans.
Participate in CC / SHWC efforts to recruit off-campus provider resources to see clients and to become providers in the university's insurance program.
Handle insurance-related problems, which may require:
educating the student as to how/why a claim was paid or not paid,
daily communication with insurance plan contacts
educating student on claim submission
negotiating payment plans or reduced payment will billing provider
Advise students with other than the school insurance on how to coordinate their benefits to minimize expenses with their private insurance carrier, particularly students with HMO plans, etc.
Correspond with school insurance plan account representatives, IT and Customer Service Supervisor on website issues, plan content, customer service and claims issues.
Cover various campus events such as Graduate Student Orientation, TRUE & GRO meetings to provide infromation on Student Health Benefit Pan.
Provide training as appropriate to new and current staff regarding referrals, insurance, and policy issues.
Meetings with the CC clinical case manager, the SHWC insurance & referral coordinator, and the directors of graduate student academic affairs.
Serve on Student Health Insurance Committee and attend meetings for post-implementation, renewal and pre-renewal of student health insurance plan for JHU, serve on Student Insurance Policies Committee as well as Student Insurance FAQ Committee.
Bachelor's degree in counseling, social work, or related field required. Master's degree in counseling, social work or related field strongly preferred.
Three years' experience working in education, counseling, social work, or insurance-related environment required. Five years' experience preferred. Experience in navigating complex, decentralized environments.
Additional Knowledge, Skills and Abilities:
Experience with providing excellent customer service.
Knowledge of insurance language very helpful.
Ability to negotiate and to discuss difficult / sensitive information keeping in mind medical privacy guidelines.
Demonstrated excellent communication skills and ability to work as a member of a team.
Demonstrated excellent analytical and problem solving abilities.
Must be able to multi-task in a busy and sometimes fast-paced clinical environment.
Willing to work flexible schedule as some outreach sessions will occur during evenings and weekends.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.