Position Summary: Manage the daily operations of the Enrollment Services Accounts Receivables team including team leadership.
Essential Responsibilities Include: Responsible for ensuring the completion of all daily activities of the accounts receivables team. Develop a work environment that promotes mutual collaboration and continuous learning and development for all team members. Manage the collection of outstanding student tuition and fees and Perkins, Nursing, and institutional loans including directing internal collections processes and coordinating external collections efforts by contracted collections agencies. Within the vision of Enrollment Management and based on the cycle of Enrollment Management activities, develop, continually review and update a strategic plan for managing collection activities including staff deployment on an as-needed basis, communication plans, coordination with collection and credit agencies, collaboration with the customer service and processing teams, and write-offs of uncollectable accounts. Provide financial counseling for students and authorized payers regarding payment options and payment plans with authority to negotiate special arrangements. When necessary, resolve problems and questions with students or authorized payers regarding student finances. Contact and initiate the settling of student account balances in escalated or special situations. Serve as advocate and adviser assisting constituencies with their rights and responsibilities regarding their financial obligations to the university. Oversee tuition payment plans, implement collection policies, interact with outside collection agencies, and project cash inflow from the collection of receivables. Serve as primary point of contact with loan servicer and regularly audit accounts to verify accuracy and compliance. Ensure compliance with all university policies and federal and District of Columbia regulations for all collections functions. Respond to credit reporting disputes via E-Oscar. Serve as liaison with the university finance division and respond to audit inquiries regarding outstanding accounts and collections efforts. Participate in hiring process of accounts receivable team members. Develop and update training materials and facilitate training of the accounts receivables team. Develop performance metrics for all collections functions and perform regular outcomes reviews to verify conformity with established standards. Establish corrective measures as necessary. Coordinate and oversee major projects in the collections area. Serve as point of contact for contracted vendors and oversee integration with vendor systems including set-up in student administration system and data transfers. Contribute to the annual performance appraisals of the collections team. Assist the director on issues of policy, planning and team development.
A Bachelor’s with at least three (3) to four (4) years experience in accounts receivable management preferably in a higher education environment. One (1) to two (2) years experience with team leadership. Experience with team development.
The Catholic University of America is unique as the national university of the Catholic Church and as the only higher education institution founded by the U.S. bishops. Established in 1887 as a papally chartered graduate and research center, the University began offering undergraduate education in 1904.
Whether you're an academic scholar, a business professional, or a skilled laborer, The Catholi...c University of America may have just the job you've been looking for. Providing a wide range of equal employment opportunities, CUA offers competitive salary and benefits packages to its diverse employee population, including health and dental insurance, tuition assistance, a retirement plan, and more.