This position is responsible for all aspects of the front office and front desk operations at the Marcum Hotel and Conference Center. Duties include supervision and training of front desk staff, management of guest room reservations, customer service, and providing assistance to other conference center departments. Provides systems support for the front desk reservations system (INNfinity), and provides secondary support, in conjunction with departmental and university technical staff, for the Event Management System (EMS). As part of the sales staff, this position books events with existing customers (inside sales) and, as required, works with the Conference and Event Planners to coordinate event details. Ensures that contracts, function sheets, requisitions, and other documents are typed, distributed, and filed accurately. This position reports to the Director of the Marcum Hotel.
Serves as system administrator for the hotel property management system (Oracle Opera) and all other systems related to reservations such as online travel agents, phones and credit card processing. - Manages hotel room inventory to maximize revenue and hotel occupancy. Forecasts future business to plan for procurement of supplies and efficient scheduling of labor. - Manages, hires, trains front desk attendants to ensure the highest level of customer service and guest confidentiality/security. Plans and implements SOP’s for efficient and professional operations. - Monitors all business procedures for hotel operations to ensure accurate transactions for each day’s business, timely collection of receivables, timely payment of payables and balanced ledgers. - Reviews and responds to guest comments in writing and online. Resolves guest complaints quickly and in a professional manner. Communicates effectively with members of the University community and general public. - Provides supervision to all parts of hotel operations as required.
The work schedule for this position will include evenings and weekends.
Bachelor's Degree in the area of management, business, hospitality, or related field, or a minimum of 5 years of work and supervisory experience in the hospitality industry is required. Equivalent combination of education and experience is acceptable.
- This position requires the ability to plan, organize, and direct others, and to work harmoniously with a diverse group of individuals, including both clients and staff. - The position requires effective communication skills, both written and verbal, and proven management experience, including scheduling, directing, and counseling staff. - Customer service skills are critical, including the ability to effectively handle a wide range of guest requests. This position requires a high level of professionalism, problem-solving and self-motivation. - Valid driver's license required and ability/willingness to transport guests and make deliveries as needed (15 passenger van).
Miami University, founded in 1809, is a public ivy university whose main campus is located in scenic Oxford, Ohio. Miami also has campuses in Hamilton, Middletown, and West Chester, Ohio, as well as the European Center in Luxembourg. Miami is a residential university with faculty who are dedicated to learning and discovery. A liberal education core provides the foundation for the more specialized ...studies of the majors. Immersing students in both academic and co-curricular experiences has enabled Miami to achieve a top-tier national ranking among universities that provide the best student outcomes.There are approximately 15,500 undergraduate and 2,200 graduate students on the Oxford Campus, and approximately 5,700 on the three Ohio branch campuses combined. Miami offers bachelor's degrees in over 120 areas of study. Graduate students can choose from more than 60 master's degree and 16 doctoral programs. Several associate's and bachelor's degrees are offered though study at the regional campuses.
The Department of Housing, Dining, Recreation & Business Services is a large, dynamic, and self-operated department including Dining, Residential, Recreational, and other hospitality services, among several others. We currently have 10 dining operations located on the Oxford campus, as well as operations on the Hamilton and Middletown regional campuses, all supported by the Demske Culinary Support Center located in Oxford. These options include buffet, a la carte, and restaurant-style venues. Currently, approximately 20,000 meals are served per day.
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in higher education.